I need multiple groups for a single light because some rooms are very large with 22 lights, which I need to control as a group or subgroups. Well, this could be due to a problem with the settings. How do i solve this? It will turn on and off and the two others do nothing. Have 6 lights, (3 plays and 3 hue color lights). Some lights don’t always respond, especially the ones furthest away from the bridge. I am stumped (and frustrated beyond words). Check that the ethernet cable is securely connected to the bridge and your router. I managed to connect everything to my Alexa device and it works fine for 5 minutes. I cant Find support information ANYWHERE on this subject!! It’s not found either. The good news is that you can do so and still use Alexa. You’ll be asked to add a name and an email address before you proceed, but after that, you’ll be guided through the process with the aid of on-screen instructions. All you need to do is screw the bulb into a vacant socket, turn the light switch on, and then put the battery in the Dimmer Switch. No matter what I do, after 20 minutes, I get a message in the Philips Hue app that no new bulbs are found. Can’t change or fiddle. It is in a lamp with no dimmer. It is driving me a bit crazy! Which doesn’t really help me very much when it’s dark and sometimes even I get home put my daughter to sleep and then the lights go on. Most Common Philips Hue Problems & How to Easily Fix Them. Then connect the Hue bridge by tapping the setup button (button D). Once you have done this the Philips Hue bridge will be able to discover and connect to them. b. I can still control the bulbs actions individually. Verdict. All you need to do is download an app called the Philips Hue Bluetooth, and it guides you through a straightforward setup. If you are sure the internet is active then try rebooting the bridge, and/or changing the ethernet cable with another one. I have connected 2 bulbs with the hue and enable with Alexa echo. It is likely that your lights have stopped communicating with the bridge. When I go Into my hue bridge settings, it says I only Have 7 available scenes!! I have a Hue Go which is about 4 months old. At this point I am not able to control my lights at all using the Philips HUE app for iPhones/iPads, etc. Check your integration with Alexa. It appeared when I purchased the Alexa dot 3 and Echo plus. If it is the case, disconnect that device and try again. I have a standard dimmer switch. Look for the lights that you are unable to control and thus click on the “info option.”. After that, key in the serial numbers of the bulb. One of my hue colour spots has stopped working. I have about 20 Phillips lights in my home with the hub and Alexa. I have set up to switch on the lights when I get home. The internet connection light on the bridge (Number 3 in the image above) will flash when trying to connect. That happened to me recently with my own Philips Hue lights. However, the lightstrip can not be found. Also i am unable to connect with the hue through the Hue app. Note that it is essential that you first make sure all bulbs are turned on at the main switch and that power is going to the bulbs. 3. As soon as I unplug it, even when turned on it turns off. Some colours are ok and it seems to be intermittent but it is getting worse. I have both in my home and sometimes they both become unable to connect with the Hue lights. This site is owned and operated by Kevin Noyes. It is highly frustrating. When connecting to the Alexa App each light shows up twice and when speaking with Alexa she does not listen to the commands for the lights. The only option I have not tried is entering the Serial #. This allows you to access your bulbs remotely. when I first bought the lights a few months ago from JB Hifi they worked fine but for a while now they can’t produce green or light blue.. they just go white. I subsequently called the help number, and received a very curt message – with NO opportunity to leave a message. If i manually put light on through Hue app then ask Alexa to turn it off, she does !?! This was working this morning at 6:30am and now at 3:15pm it does not work at all. Just installed a lightstrip +1 and the latest bridge so I can swith the under cabinet lights on and off via voice commands. I don’t know what’s causing it or how to turn it off? Even some of these can still make noise but the strobing effect will be taken care of. If Bluetooth is the common language connecting devices, you can think of a profile as a dialect associated with a certain use. It used to work fine. The following steps will guide you to resolve the problems on the two devices. How To Make Your Dumb Air Conditioner Smart, How To Mount Blink XT and Blink XT2 Cameras, How To Make Your Dumb Blinds Smart (DIY Smart Blinds), Register Your Robot & Get 15% Off Your Accessories Purchase, Google Home and SmartThings : Everything You Need to Know. Support was useless. Your email address will not be published. In fact, you can set up Hue bulbs using voice control on a recent Echo device (Amazon Echo Dot third-gen, Echo Plus first or second-gen, or the latest Echo Show). Network Light – This should be a constant blue, this shows you are connected to the home network allowing you and it to talk to the bulbs. This can be caused by one of three things: There are plenty of ways to fix this issue. I have to press the button on the bridge every 5 minutes. Then make sure to download the latest version of the Philips Hue app which you can find in the App Store or the Google Play Store. is my strip damaged? You should open the Alexa app and check for any errors in there. Join our Facebook Group & Other Hue Users, Then open the Philip hue app and select “settings options.”. What is the solution to this problem? Make sure your hue bridge is connected directly to your. Troubleshooting I have attempted: Ensure Wi-Fi is connected to Hue Bridge Ensure Hue Bridge is connected to all lights Ensure Hue Bridge is connected to the internet Ensure IOS up to date. II looked to see if it was something through that app IFTTT but we don’t have anything on there doing anything with the lights? After a few seconds, you should see the lights and you can then assign that light to a room by tapping the checkmark. 5. If I let Alexa reset them they then get found by the scan, but are now not connected with the dimmer switch anymore. Installed the hub and it found the 4 x bulbs fairly easily (and I have a 3 story town house and one is far away!). The fact of the matter is that most technology these days has its hiccups and occasionally fails. Get something that can fit on that mark and gently press it for about five seconds. This is very frustrating, how can I fix this. Also, make sure the bulbs are near each other for them to receive signals from other bulbs and the Hue Bridge. First, you’re going to go to screw in your Hue Bulbs and turn on the light or your wall switch. Many times, only some will dim to the desired state. Connecting the bulb to your Wi-Fi network means that it doesn't lose its connection because it's not dependent on your phone being in the house. Get your Philip Hue Bridge, and at the back, you will find small gap marked as “restore factory setting.”. Sometimes the hue bridge may automatically stop to work due to various causes like the settings and so on. Light C is telling you that your bridge has internet connectivity. It cannot be found through the software either. 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